$125 flat rate fee to replace a broken AC DC power jack on your laptop.  Includes the new DC Jack, all labor and shipping back to you via UPS. 

Our guarantees:

1. We handle more DC jack replacements than anyone else in the world.
2. We guarantee the quality of our work by a lifetime warranty, if you break your DC jack ever again we will replace it at no extra charge. 
3. Rather than fixing your old DC jack, we almost always replace your DC jack.
4. There are no extra diagnostic fees or miscellaneous charges except $125 flat rate fee.
5. $125 flat rate fee includes brand new parts (DC JACK & DC Power plug if needed), all labor and free shipping back to you via UPS.
6. We guarantee that once we receive your laptop in the mail it will be fixed within 24 hours (fastest in the industry) and mailed back to you  via UPS . 
7. We have multiple quantities of more than 50 different types of jacks in stock at all times, combined they cover 95% of all dc jacks that ever been put into laptop computers.  If your laptop is a brand name laptop i.e. Toshiba, Sony, Compaq, etc.. we should have a dc power jack for it in stock.
8. If you bring your laptop over it will be fixed within 3-4 hours, make sure to call to schedule an appointment. 
9. There is absolutely no charge if your computer won't be working fine after the repair is done. 
   

Please mail your laptop to the following address, we always have a person there to work on your laptop, we only repair DC power jacks so there is no need to describe what the problem is, just include the check made out to Applicasoft, AC power adapter for the laptop, return address, phone number and an email if you want us to send you a UPS tracking number.  .

Applicasoft
710 Mill Circle #107
Wheeling, IL 60090  U.S.A.

If you live in the Chicago land area and would like to stop by at a location above that is just 25 minutes north of downtown of Chicago please make an appointment and bring your laptop over, your DC jack will be fixed within 3hours.  Again the walk in service is by appointment only (847) 529-9441.  We are open 6 days a week Monday-Friday 10-6 and Saturday 10-2. We accept phone calls seven days a week

With any questions feel free to call at any reasonable time seven days a week (847) 529-9441  or email: repair@repairpowerjack.com 

Frequently Asked Questions:

What makes and models do you usually repair? If you specifically know the model of your laptop please look into "laptop Models" page to see if we have a DC Power Jack for you. In general we repair the following makes and models:

Any rules we should be aware of? The first one is if you don't include your AC adapter with the laptop you don't get any warranty or support from us. Second one is badly packaged laptops will be sent back to the owner without being worked on. Make sure to wrap your laptop in at least 2 inches of bubble wrap, and put it in the box with plenty of cushion or fluffy stuff. Please note: free boxes provided by United States Postal Service provide inadequate protection for your laptop.

How do we submit a payment? We prefer it if you would enclose a check made out to Applicasoft.  We don't wait for checks to clear before sending a laptop back to you since it is considered a federal offense to send a bad check across the state lines, so we are not worried about bad checks. If the return address is different from the one on the check please write a separate note saying where to send it back to.   If you don't have a check book then you can pay by credit card through google checkout (no extra charge) or paypal (add $5 transaction fees that paypal charges).  If you are going to pay by credit card, please pay first by google check out or paypal, print out a copy of the receipt, and mail your laptop with the copy of the receipt to us.   If you would like to submit a payment after the job is done, it is fine by us, but be aware the process of calling back and forth will delay the shipping back to you.  Walk-in clients please note we will only only accept cash as a payment 

Pay by Credit Card $125

How much is the shipping usually? We are centrally located near O'Hare International Airport in Chicago, IL It is usually $6.50-$13  to send a laptop to us by FedEx ground , or UPS ground.   If you ship your laptop to us we will ship the laptop back to you for free via UPS.  If you need a laptop ASAP you can prepay the overnight shipping back to you.  

How long does it take? Average DC power jack replacement job lasts about 3-4 hours.  All work is done within 24 hours since we have all dc jacks in stock. Our guarantee that your laptop will be on it's way back to you within 24 hours. 

What time are you open? Mon-Fri 10 a.m. - 6:00 p.m. Saturday 10 a.m. - 2:00 p.m.

Do you repair or you replace the power jack? We only replace power jacks, it is a more time consuming process than repairing but in a long run we don't have to deal with lots of warranty work.

I live in Chicago land can I drop my laptop off? Yes you can drop your laptop off at the above address 7 days a week, for maps look into location page. Please call in advance to make sure somebody is going to be there to meet you.  Generally you would be able to pick it up the next day, or if you make an appointment then you would be able to pick it up within 3 hours.  If you live further than 25 minutes away from us, please just mail your laptop to us.  We have clients from Wisconsin, Indiana, Rockford, Joliet and south Chicago who don't mind driving long distances but please if it will take more than 25 minutes to get to us just mail it in considering gas prices are so high. 

Our company and our clients receive many laptops with screens / monitors damaged during the shipment. Bad packaging is the ONLY reason why that happens. It does not matter if it breaks on the way to us or on the way back to you. We use your packaging and your packaging material to ship the laptop back. Please don't complain if you get a laptop back with a broken or non working screen because you haven't provided enough packaging. So it wouldn't come as a surprise it does not matter how much you insure your laptop for, the broken screen on the laptop sent for repair is not covered by any insurance (UPS, USPS, or FedEx), and there is no way you will get any money for a broken screen. Flat rate boxes provided by USPS are the number one reason why the screen gets broken. Please use a ton of bubble around your laptop. No bubble wrap or not enough bubble wrap means a broken screen. Insurance only covers if the package will disappear somewhere in transition from point A to point B, that NEVER happened in the last eight years of our company's operation. If the laptop will get delivered to your door steps and somebody would take it from your doorsteps then insurance does not cover that either. Please do not put AC power adapter / power brick on top of the screen when shipping the laptop to us, put the power adapter to the side of the laptop. The point is please package your laptop VERY WELL. imagine that UPS, USPS and Fedex are professional Soccer players, imagine that your box (with the laptop inside) is the ball they play with, if you think that the laptop inside of the box will survive a soccer match, twice (on the way to us and on the way back) then feel free to ship it over.

Do you need the password to get into my system? No, we do not need any of your passwords.

Do I need to send an AC adapter? Yes, to test out your system we would prefer to have your AC DC power adapter, however if you are missing an AC DC adapter we still can work on it and test out your computer using our adapters.  In addition if your Power plug on your AC adapter is damaged or broken or shortens we can repair it at no extra charge. 

Are you liable for anything that will happen with my laptop? Our liability is limited to the amount of money you paid us that is $125. We don't mind refunding the money if you are unsatisfied with our service.

What if it is not a DC Jack that has a problem? Sometimes that happens too.  We are not going to charge you anything unless your laptop will be working fine when it leaves our place.  There are exceptions to that rule, if we receive your laptop and there is no obvious damage, cracks, wobbling etc... with the DC jack and you "just think" it is a DC jack then we are going to charge you the full amount regardless of the outcome (working or not working computer), we will take pictures of before and after just to prove the point that we did replace your jack.  Also, if you have tried to take your laptop apart or tried to fix a power plug yourself, or tried to remove a dc power jack yourself then again we are going to charge you the full amount regardless of the outcome. 

Why does it take 3-4 hours to replace the jack?  Calls like that come in all the time.  The hardest part and the most time consuming is not taking your laptop apart, nor it is putting it back together, neither it is soldering the new jack to the motherboard.  The time consuming part is de-soldering your old DC jack without damaging the motherboard it usually takes more than an hour to properly / safely remove the DC jack from the board. 

A list of more frequently asked questions could be found here: DCJackRepairQuestions.html

A sample of pictures that shows what we do could be found here: dcjackpictures.html

Warranty. We provide a lifetime warranty on all DC jacks that we replace. If you will ever break your jack again, we will replace it at no charge. We will only replace it once. You are covered by warranty for as long as you are using a factory AC power adapter, if you use any universal power adapters the warranty is void. That is the reason we ask everyone to send a factory power adapter with your laptop so that we could fix the plug on it if it is faulty, there is no charge for it.